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Terms & Conditions

Last updated: 2026. These Terms apply to all bookings made with Meer Brothers Ltd for removal, moving, cleaning, hospitality and security services.

By booking with Meer Brothers Ltd you agree to all clauses listed in these Terms & Conditions. These Terms may only be altered by written agreement signed by an authorised Meer Brothers representative. Attention is drawn to clauses regarding liability, exclusions, insurance, customer responsibilities and claims.

1. Valuation & Pricing

Our prices do not include:

1.1 Price Adjustments

We reserve the right to adjust the price if any of the following differ from the information originally provided:

  1. Incorrect floor levels or access conditions at collection or delivery address
  2. Incorrect size of load or volume of goods
  3. Additional helpers required
  4. More hours required than estimated
  5. Incorrect distance between addresses
  6. No lift/elevator where one was declared
  7. Restricted access (narrow stairs, corridors, gates, tight corners, long carry distance)
  8. Parking not arranged or additional parking fees required
  9. Delays or events outside our control that extend time
  10. Currency, fuel, or tax changes (for international removals)

Adjusted charges become payable immediately.

2. Work Not Included (Unless Agreed In Writing)

Unless explicitly stated in the booking confirmation, we do not:

  1. Remove or install built-in furniture
  2. Disconnect or reconnect appliances (washing machines, cookers, dishwashers, lights)
  3. Take up or lay carpets/flooring
  4. Move items from unlit lofts or unsafe access areas
  5. Transport prohibited items listed in Clause 5

3. Our Responsibility

We are responsible for delivering your goods in the same condition as when collected.

3.1 Insurance

All goods transported in our vehicle are insured up to:

Insurance applies only if:

3.2 If we pack the goods

We are responsible for delivering them undamaged, meaning:

3.3 Exclusions

We are not liable where:

Liability is limited to our insurance terms.

4. Your Responsibility

You must:

  1. Provide an accurate Inventory List
  2. Transport valuables yourself (cash, jewellery, watches, documents, laptops, phones)
  3. Provide all necessary permits and legal parking
  4. Inform us of access restrictions (stairs, narrow doors, long walking distances)
  5. Be present or have a representative at both addresses
  6. Pack goods properly if packing is not booked
  7. Empty and defrost fridges/freezers
  8. Keep your phone available during transport
  9. Ensure the delivery address is correct

We are not liable for costs or damages caused by failure to follow these responsibilities.

5. Items We Cannot Transport

Unless agreed by a director in writing:

5.1 Hazardous or banned goods

5.2 Valuables

Jewellery, watches, cash, precious stones, metals, documents, coins, collections.

5.3 Living things

Animals, birds, fish, plants.

5.4 Perishable goods

Frozen or fresh items requiring controlled temperature.

5.5 Items requiring special licensing

We accept no liability if such items are transported without our written approval.

6. Ownership of Goods

You confirm that:

  1. Goods belong to you or you are authorised to transport them
  2. You have informed the legal owner of these Terms
  3. You will indemnify us for any claim resulting from breach of ownership

7. Payment Terms

  1. Payment must be made before the job begins, unless agreed otherwise.
  2. If a 25% deposit has been paid, the remaining balance is due before unloading, or 30 minutes before job completion.
  3. We reserve the right to hold goods until full payment is received, move goods to storage if payment is refused, and charge storage, redelivery and administration costs.
  4. Goods uncollected after 28 days may be disposed of.

8. Damage to Premises or Property (Other Than Goods)

If we cause damage due to negligence, we will repair the damaged area only. Maximum liability for property damage is £75 per property.

We are not liable if the customer insisted on moving items against our advice, access was unsafe or too tight, or bulky items cannot pass through restricted areas.

9. Exclusions of Liability

We are not liable for loss or damage caused by:

  1. Customer-packed goods
  2. China, glassware, fragile items not packed by us
  3. Electrical/mechanical failure without external impact
  4. Wear and tear, age deterioration
  5. Weather, humidity, climate
  6. Vermin, insects, mildew, rust
  7. Delays caused by traffic, border control, ferries
  8. Acts of God, war, terrorism, strikes
  9. Missing items in customer-packed boxes
  10. Items with inherent defects
  11. Indirect financial loss (lost rent, hotel fees, missed flights)

10. Claims Process

  1. All claims must be reported before the team leaves, or within 48 hours by email.
  2. Claims made after 48 hours may not be accepted.
  3. Photographic evidence is required.

11. Delays in Transit

We do not guarantee arrival or delivery times. We are not responsible for losses caused by traffic, accidents, weather, customs, ferry schedules or other unforeseen delays.

12. Subcontractors

We reserve the right to subcontract any part of the work. These Terms still apply to subcontracted jobs.

13. Parking

Parking arrangements are the customer’s responsibility. If a parking permit or suspension is needed, you must organise it. If none is arranged, the customer must pay all parking fines, notify us of the nearest legal parking, and accept additional walking/carrying charges. If needed, we may collect an £80 parking deposit, refundable after 6 weeks if no PCN is received.

14. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes shall be handled in English courts.

Questions about these Terms? Contact Meer Brothers.